POLICIES PAGE

Refund & Dispute Policy
     All consulting services, completed sessions, and delivered materials are non‑refundable.
If you believe there has been an error, contact us within 7 days for review.

Cancellation Policy
     Consultations may be canceled or rescheduled with 24 hours’ notice.
Late cancellations may result in a cancellation fee.

Return Policy
     We do not sell physical goods requiring returns.
All customized items and products are final sale.

Payment Terms & Payment Plans
      • A 20% deposit is required for all consulting services.
      • Final payments are due on the date provided in your contract or invoice.
      • Additional services (bookkeeping, marketing materials, document filing) are billed               separately.
       • Flexible weekly or bi‑weekly payment plans are available to help manage business expenses.

Legal or Export Restrictions
      Services are available to U.S.‑based clients unless otherwise approved.
Promotional Terms

All promotions will include clear start and end dates.
Promotions cannot be combined unless stated.

All consulting services require:

• A full service contract
• A 20% deposit based on the initial quote
• Final pricing determined once the full scope of work is confirmed

Additional services such as bookkeeping, marketing materials, and document filing will be billed on separate invoices and added to your contract.

Final payments are required on the date provided in your contract or invoice.
We believe in your business and your future. To support you, we offer flexible payment plans with small, manageable payments made weekly or bi‑weekly to help ease other business expenses.

All customized items and products are final sale.
Taxes and delivery fees may be adjusted as needed.

— Cuevas Consulting Services

Last Updated: 4/16/2025

Cuevas Consulting Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit a form, make a purchase, or use any of our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Business information
  • Payment details (processed securely through Stripe — we do not store full card numbers)

Non‑Personal Information

  • Browser type
  • Device information
  • Pages visited
  • General usage data collected through cookies or analytics tools

2. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Process payments and send receipts
  • Communicate with you about your project or inquiry
  • Send updates, confirmations, or important notices
  • Improve our website and customer experience
  • Maintain internal records and compliance requirements

We do not sell or share your personal information with third parties for marketing purposes.

3. Payments & Stripe

All payments are processed securely through Stripe, a trusted third‑party payment processor.
Stripe may collect and store certain information needed to complete your transaction.
You can review Stripe’s privacy practices at stripe.com/privacy.

We do not store or have access to your full credit card number.

4. Cookies & Tracking Technologies

Our website may use cookies or analytics tools to improve functionality and understand how visitors use our site.
You can disable cookies in your browser settings at any time.

5. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections or updates
  • Request deletion of your information
  • Opt out of marketing communications

To make a request, contact us using the information below.

7. Third‑Party Services

We may use third‑party tools such as:

  • Stripe (payments)
  • Email service providers
  • Analytics tools

These services have their own privacy policies, and we encourage you to review them.

8. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or need assistance, you can reach us at:

Cuevas Consulting Services
Office: 956‑598‑5029
Email: info@elpuntoinvestmentsllc.com
Location: Mission, Texas